Returns are accepted within 14 days of delivery for unworn items in their original condition and packaging.
To request a return, please use the contact form with your order number. Return instructions will then be provided.
Return shipping costs are the customer's responsibility unless the item is faulty.
Items must be returned before a refund can be issued. Refunds are processed once goods have been received and checked.
FAULTY OR DAMAGED ITEMS
All pieces are quality checked before dispatch.
If an item arrives damaged or faulty, please use the contact form within 7 days of delivery and send photographs of the item and packaging.
Once reviewed, the item will need to be returned for inspection before a decision is made. A repair, replacement, or refund will then be offered depending on the issue.
Return postage for faulty items will be refunded where applicable.
If a parcel appears damaged or tampered with on arrival, please document it before opening and include photographs when making contact.
CANCELLATIONS
Orders can only be cancelled if they have not yet been dispatched. Once an order has been shipped, it must be returned following the returns process.
NON-RETURNABLE ITEMS
Custom, bespoke, or commissioned pieces are non-refundable and non-returnable unless faulty.
Sale items are final sale and cannot be returned or exchanged.
For more information, please refer to the Shipping and delivery, Terms and conditions and Privacy policy on this website.